Warranty

Your 12-month warranty

Every new product comes with a 12-month warranty, in addition to your legal rights.

• If something goes wrong, call us first on 0800 169 1910 and we will advise on the quickest fix.
• We collect, repair and return it free of charge anywhere in mainland UK. We aim to collect within 7 days.
• Repair or replacement, whichever puts it right.

Not covered: misuse, accidental damage, water getting in, or repairs attempted by anyone else (a £79 call-out applies to non-warranty visits). A few remote postcodes carry a £79 collection surcharge. The warranty stays with the original buyer.

Full warranty terms and the postcode list

Two ways to get it to you

Smaller items: free delivery on orders over £50, otherwise £3.95. You choose at checkout.

Full delivery and returns information

Part exchange your old one

Trade in your old scooter or powerchair and get up to £400 off your new one.

1. Bring it to any of our showrooms.
2. We value it there and then.
3. The value comes straight off your purchase.

Cannot get it to us? Call and we can give a price by phone. That figure is confirmed when we see it, either in store or when we collect.

More about part exchange

Servicing and repairs

Our own qualified engineers look after what we sell. We recommend a service once a year to catch problems early and keep it running well.

• At a showroom: drop it in for a full service or a quick check. Collect it when it is ready, or we can bring it back to you.
• At your home: an engineer comes to you, so you are never without it.

More about servicing

Who qualifies for VAT relief?

You pay the lower price if both of these are true:

• the person it is for has a long-term illness or disability, and
• it is for their own personal or domestic use.

That covers a lasting physical or mental condition that affects everyday life, a condition doctors treat as chronic (such as diabetes or arthritis), or a terminal illness. You do not need to be registered disabled and you do not need a doctor's letter. Being older, or a short-term injury, does not count on its own.

What you do: nothing now. In your cart we ask once, and you complete a short declaration. A family member or carer can do it on someone's behalf.

Not sure? Call 0800 169 1910 and we will talk it through.

More about VAT relief

Getting this on the Motability Scheme

If you receive a qualifying mobility allowance, you can swap all or part of it to lease a brand-new scooter or powerchair instead of buying one.

Every lease includes insurance, servicing and maintenance, and full breakdown cover.

Qualifying allowances:

• Enhanced rate mobility component of Personal Independence Payment (PIP)
• Higher rate mobility component of Disability Living Allowance (DLA)
• Enhanced rate mobility component of Adult Disability Payment, or higher rate of Child Disability Payment
• War Pensioners' Mobility Supplement, or Armed Forces Independence Payment

How to join: sign up in any of our showrooms, or call to book a free home demonstration if you live in the North West.

More about the Scheme and the full range